Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction An Empirical Evidence from Companies Operating in Poland

Piotr Sedlak

doi:10.18778/8220-334-9

Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction An Empirical Evidence from Companies Operating in Poland

Piotr Sedlak

Cracow University of Economics

https://orcid.org/0000-0001-8147-1960 (unauthenticated)

Publikacja:

Contemporary organisation and management. Challenges and trends

Strony: 347-357

DOI: https://doi.org/10.18778/8220-333-2.21

Słowa kluczowe: modern organisations, Human Resources Management, Corporate Social Responsibility, modern management, contemporary organization

Opublikowane: 30 grudnia 2020

Kategorie: Ekonomia i zarządzanie, Otwarty dostęp

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The goal of the article was to evaluate the pros and cons of using the eNPS indicator and its possible adaptation in employee satisfaction surveys.

The author conducted 3 independent surveys on over 6500 employees in 3 different companies. The eNPS results were correlated with questions concerning the general opinion about work and the employer.

The eNPS indicator was proven to highly correlate with items describing the general employee opinion about work satisfaction. The numerical value of the indicator itself is considered by the author as misleading due to asymmetry in the classification of positive and negative opinions.

Licencja

Utwór dostępny jest na licencji Creative Commons Uznanie autorstwa – Użycie niekomercyjne – Bez utworów zależnych 4.0 Międzynarodowe.

Jak cytować

Sedlak, P. (2020). Employee Net Promoter Score (eNPS) as a Single-item Measure of Employee Work Satisfaction An Empirical Evidence from Companies Operating in Poland. W A. Michałkiewicz & W. Mierzejewska (Red.), Contemporary organisation and management. Challenges and trends (s. 347-357). Wydawnictwo Uniwersytetu Łódzkiego. https://doi.org/10.18778/8220-333-2.21